Title:                                Teleresearch Account Executive

Company:                      PCG

Reports to:                     Head of Research

Location:                       Cambridge, MA

Purpose of the job:

The Teleresearch Account Executive will work closely with the Account Managers and the Head of Research to help implement the teleresearch projects and ensure consistent quality throughout the different projects.

Key responsibilities:

• Coordinate with Account Managers on project timeline and deliverables
• Help set up research projects
• Monitor progress of projects to meet deadlines and objectives
• Control quality of deliverables
• Create updates and reports for clients
• Manage follow up necessary with each campaign
• Occasional teleresearch calls.

Core tasks:

• Assist with database set up and data entry for calling projects
• Provide campaign updates to clients and Account Manager and deliver final report
• Monitor quality of calls and edit call-by-call reports
• Occasional telemarketing phone calls to European and North American libraries.

Special tasks:

• Coordinate mailings and other promotional activities
• Help with transition to new database and its implementation
• Assist in coordinating focus groups as needed.

To apply for this position, please send your CV and a covering letter to recruitment@pcgplus.com, citing reference PCG017.